It was just reported to us by Ance in Customer Support that the order placed by Sachin Bansal, THE Sachin Bansal (Co-Founder and CEO of Flipkart.com) has not yet been delivered. The package was shipped through a reputed courier service (we will not mention names but it rhymes with FlewDart), and the above screenshot slipped under our door 5 minutes ago, further corroborates the claim.
This is further proof that e-Commerce in India — particularly those portals focusing on physical goods — faces many struggles, but is very much alive and kicking. This article in TechCrunch about MakeMyTrip.com (also mentioning Flipkart.com) sheds further light on the issue.
Back to the main story, however. The delivery of the said article will be delayed. Although Flipkart CEO Mr. Sachin Bansal was unavailable for comment, we did manage to contact the other Flipkart Co-Founder CEO Mr. Binny Bansal, who had some stern comments to make and did not mince words. Here is what he had to say:
“No Comments”.
2 Comments
Hello Tapas,
We are finding shipments from the UK to India hard to track using a well known worldwide Company. Our last shipment went very wrong to a Company in Prune-India, the label was delivered without the box and we ended up getting a charge back against us.
Surely it is up to the large courier Companies to pave the way and train their staff to the same standard world wide so we can trust them as a brand and carrier for our business.
It seems strange that the driver put a customer service note underneath the door, seems like a wasted journey and pointless with out a drop off of a shipment.
Regards,
Bill Jones
Flipkart is very inefficient in handling their partners such as courier people. I had placed an order with Flipkart and the courier guy has been harrassing us asking us to go and collect the consignment ourselves. When brough to the notice of the custommer care they sound so helpless. I think if this kind of behaviour persists ecommerce in India would one day collapse. Every tom dick and harry is a courier handler in India and they are not qualified enough to deal with the customers of today.