One of the things I like about French is that it is full of euphemisms. Also given that anyone speaking French sounds either polite or romantic (albeit in a very facial paralysis kind of way, where the lips are always too close to each other), it’s a great language to be impolite in.
Case in point: [...]
Author Archives: Tapas
Breaking News
It was just reported to us by Ance in Customer Support that the order placed by Sachin Bansal, THE Sachin Bansal (Co-Founder and CEO of Flipkart.com) has not yet been delivered. The package was shipped through a reputed courier service (we will not mention names but it rhymes with FlewDart), and the above screenshot slipped [...]
Posted in Behind The Scenes, Uncategorized Leave a comment
Two Examples of Customer Service
The past couple of weeks have been hectic — not necessarily in the simple hectic=busy sense. A few roadblocks got thrown our way, which meant we had to run around a lot more than was necessary. So what does this have to do with customer service?
Flipkart’s an online bookstore, and the basic premise of which [...]
Posted in Uncategorized 1 Comment
BBF09 And All That Jazz …
One reason I’ve been unavailable and unreachable has been the Bangalore Book Festival 2009 (organised by the Bangalore Booksellers and Publishers Assocation, scheduled to kick-off at around 11am tomorrow. As a matter of fact, we just got back from there, setting up the stall and whatnot.
We’re at Stalls #183 and #184, just down the lane [...]
A Few Reasons Why Online Payment Is Safe On Flipkart
Here’s a mail I received a few days ago:
Hi Tapas,
In your blog can you please write about the security standards which you follow if anyone orders the book using credit/debit card from your site. I am telling you because today I wanted to buy some book and I was browsing through your site [...] and [...]
Startup Saturday: Flipkart & Online Retail
The troops just came home — Shivku and Binny and Mekin and Abhishek and Vishal and Ashwin and Vijay.
For those not in the know, they spent this morning at NSRCEL, IIM Bangalore for a Startup Saturday Showcase. Given that “Online Retail” was the agenda, the presentation time was shared between Flipkart.com and Picsquare.com (an Infibeam [...]
Posted in Book Industry, Startups Tagged Indiaplaza.in, Infibeam.com, Online Retail, Startup Saturday 1 Comment
Decoding the Promo Code
Ok, here’s why we have the friendly little box that asks you if you have a Flipkart Promotional Code:
a> It’s been there since the first time we had offers through some campaign or the other, co-branded ones, usually. Some of those codes are still valid, which is why we haven’t “disabled” the promo code box.
b> [...]
With Every Mistake We Must Surely Be Learning
via Varsha181
Emails That Deserve A Mention - 2
This mail’s pretty old, 3 weeks or so — just that I had forgotten to mention it then.
From Arun:
You know honey, you owe me some money,
i want to see it, each and every penny,
we all like flipku, why dont you like us,
please take the book वापुस, Where art thou Tapas?
From Me:
It is truly fecund, we’ve [...]
Posted in Emails To Flipkart, People That Make Us 1 Comment